Privacy Policy
Placeholder policy for the demo site. Replace with the final policy before going live.
Website enquiries
If you submit an enquiry via our website form, we collect the information you enter (and any attachments) so we can respond and provide a quote or arrange works. Form submissions may be processed by our website hosting provider in order to deliver the message to us.
Privacy summary
We use your details to respond to enquiries, provide quotations, deliver services and manage ongoing customer support. We do not sell your personal data.
Who we are
Controller: Nor One
Contact: info@norone.co.uk • 07812 371882
What we collect
- Contact details (name, email, telephone)
- Site / company details and addresses
- Enquiry details, job notes, photos and related correspondence
- Invoice / payment administration information (where applicable)
How we use your data
- To respond to enquiries and provide quotations
- To schedule and deliver works, including subcontractor coordination where needed
- To provide documentation (job reports, photos, recommendations)
- For invoicing, record keeping and customer support
Lawful basis
- Contract — to provide services you request
- Legitimate interests — to run our business and communicate with customers
- Legal obligation — for accounting/tax record keeping where required
Sharing your data
We may share relevant information with trusted parties only when necessary to deliver services (for example: subcontractors on a job, suppliers for parts, or our accounting provider). We do not share personal data for marketing by third parties.
Retention
We keep enquiry and job records for as long as necessary for service delivery, warranty/compliance support and business record keeping. Accounting records are retained in line with legal requirements.
Your rights
You may request access, correction, deletion, restriction, or portability of your personal data, and you may object to certain processing. To exercise your rights, contact us at info@norone.co.uk.
Complaints
If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ICO). We’d appreciate the chance to help first — please contact us.
Last updated: February 2026
Website enquiries
If you submit an enquiry via our website form, we collect the information you enter (and any attachments) so we can respond and provide a quote or arrange works. Form submissions may be processed by our website hosting provider in order to deliver the message to us.